Healthcare That Never Sleeps – Where AI Precision Meets Human Compassion
Transform patient care while cutting operational costs by up to 60%. NexaDeck combines cutting-edge AI automation with experienced healthcare professionals to deliver 24/7 support that scales with your practice—without scaling your expenses.
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From Missed Calls to Booked Appointments—Instantly
Never lose another patient to busy phone lines. Our intelligent Chat and Voice AI agents handle appointment scheduling 24/7, understanding natural language requests, checking real-time availability, and confirming bookings—all while your staff focuses on in-office care. Patients get instant responses via their preferred channel, reducing no-shows by up to 40% with automated reminders and easy rescheduling.
Every Call Reaches the Right Care, Every Time
Eliminate frustrating hold times and misdirected calls. Our smart IVR system instantly routes patients to the appropriate department—billing, pharmacy, specialists, or urgent care—using advanced intent recognition. Patients feel heard from the first second, while your team handles only relevant calls, improving efficiency and satisfaction simultaneously.
HIPAA-Compliant Professionals Who Speak Your System’s Language
Our healthcare-specialized virtual agents seamlessly integrate with your existing workflow, handling eligibility verification, insurance pre-authorizations, accounts receivable follow-ups, and appointment coordination. Trained in industry-standard platforms like Epic, Cerner, AdvancedMD, and Kareo, they function as extensions of your team—at a fraction of the cost of in-house staff.
Meet Patients Where They Are—SMS, Web, Social, Everywhere
Modern patients expect modern communication. Our unified platform delivers consistent support across SMS, website chat, Facebook, Instagram, and WhatsApp. Whether patients need prescription refill reminders, lab result notifications, or appointment updates, they receive seamless care through their preferred channel—all managed from one intelligent dashboard.
Paperwork Complete Before They Walk Through Your Door
Streamline check-ins with AI-powered forms that collect medical history, insurance information, and consent documents digitally. Patients complete intake remotely, reducing lobby wait times and administrative burden while improving data accuracy.
Healing Doesn’t End at Checkout—Neither Does Our Care
Automated follow-up calls check on recovery progress, medication compliance, and satisfaction. AI identifies patients needing additional attention and seamlessly escalates to human agents, improving outcomes while demonstrating genuine care.
How it impacts
Where Automation Drives Growth and People Deliver Quality
Exceptional Care. Reduced Overhead. Greater Throughput
NexaDeck transforms practice operations by combining AI automation with trained healthcare support specialists. Medical teams experience measurable, scalable improvements across the board.
100%
patient inquiry capture — 24/7 across chat, voice & social
35–55%
increase in booked appointments through instant AI engagement
60–70%
faster response times for eligibility checks, AR follow-ups & scheduling
40–60%
operational cost reduction vs. in-house staffing
20–30%
improvement in patient satisfaction & retention
2–4×
more workload capacity without increasing headcount
Integrations
Ai That Works With Your System
Our AI agents seamlessly integrate with over 1000 tools. With essential integrations with your CRM, helpdesk, communication tools, and several platforms via Zapier, maximize operational efficiency with one cohesive system.
Testimonials
Real Results, Real Voices
We were missing leads after hours. NexaDeck’s AI voice receptionist and BDC agents fixed that instantly. Calls are answered professionally, appointments are booked accurately, and our sales team only speaks to qualified leads now.
James Carter
Their real estate VAs handle follow-ups, lead qualification, and appointment booking flawlessly. It feels like having an in-house ISA team without the overhead. Our response time and conversion rates improved noticeably.
Sarah Mitchell
What impressed me most was their healthcare knowledge. The VAs understand medical workflows, eligibility checks, AR follow-ups, and claim handling. NexaDeck feels like a true extension of our clinic, not an outsourced vendor.
Dr. Andrew Wilson
Tenant inquiries, maintenance requests, and leasing questions are now handled efficiently. NexaDeck’s real estate and property management VAs reduced stress for our internal team and improved tenant satisfaction.
Laura Bennett
The AI chat handles repetitive questions, while human agents step in when needed. That balance helped us maintain excellent customer experience while controlling costs. Reporting and transparency are also very solid.
Ryan Collins
We use NexaDeck for appointment scheduling, eligibility verification, and front-desk overflow. Their HIPAA-compliant processes and trained medical staff give us confidence, especially during high patient volume.
Mark Henderson
Speed matters in real estate, and NexaDeck delivers. Their agents respond fast, qualify leads properly, and book appointments directly into our calendar. It’s helped our agents focus on closing instead of chasing leads.
