Scale your team.
Scale your business.
Extend your capabilities with experienced live agents who handle calls, chats, and complex interactions with expertise and empathy. Whether you need 24/7 coverage or dedicated support during business hours, Nexadeck’s professional team becomes a seamless extension of your brand—answering every call, capturing every lead, and delivering exceptional customer experiences that AI alone can’t replicate.
We seize every opportunity to help you thrive, by connecting you with customers and nurturing your leads
Simple Setup. Seamless Service. Smarter Support
Step 01
Quick & Effortless Setup
Getting started takes just minutes. Share your business details, preferred greeting, and how you’d like us to handle your calls. Then tell us who should receive messages or call transfers—and we’ll take care of the rest.
Step 02
Customer calls you
By forwarding your business phone to the unique number we provide, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.
Step 03
We answer for you
Our trained receptionists greet your callers with your custom message and brand tone—24/7 if you prefer. Depending on your plan, we can take messages, transfer calls, answer FAQs, capture leads, schedule appointments, or even process payments right inside your systems.
Step 04
You Receive Instant Updates
After every call, you’ll get immediate notifications via email, SMS, or both—complete with caller details and the reason for their call. Stay informed in real time, no matter where you are.
Trained for Your Industry. Built Around Your Business.
Our staff are highly trained in different industries and we have custom solutions for multiple sectors. We also work with a range of software and scheduling systems for seamless client management while delivering a personalized service.
- HIPAA-Compliant Staff trained to handle patient data securely and professionally.
- 24/7 or Office-Hours Coverage to manage calls, emergencies, and scheduling at any time.
- Appointment Scheduling directly in your systems for smooth patient flow.
- Patient Intake & Insurance Verification to reduce admin load and errors.
- AR & Billing Follow-Ups to speed up collections and improve cash flow.
- Emergency Call Triage ensuring critical cases are escalated instantly.
- Dedicated Healthcare Receptionists to maintain professionalism and empathy with every patient.
- We work with Tebra, Kareo, Jane, Athenahealth, and DrChrono and more.
- Overflow & After-Hours Call Answering to ensure you never miss a customer opportunity.
- Order Processing & Confirmation Calls improving accuracy and customer trust.
- Customer Support & Inquiry Resolution freeing you from daily interruptions.
- Appointment Bookings & Reminders to minimize cancellations and no-shows.
- Personalized Greetings & Brand Scripts to sound like your own in-house team.
- We work with any CRM you use.
- Lead Capture & Qualification for buyer and renter inquiries—even after hours.
- Property Showing Scheduling to maximize conversions and reduce no-shows.
- Tenant Communication & Maintenance Requests handled promptly to improve satisfaction.
- Lease Renewal & Payment Reminders to retain tenants and minimize vacancies.
- Owner Updates & Reporting keeping property owners informed in real time.
- We work with Buildium, AppFolio, Yardi, Propertyware, Hostfully, Lodgify and more.
- Client Call Handling & Compliance Support with agents trained in confidentiality and regulations.
- Loan & Policy Follow-Ups to shorten processing times and improve customer retention.
- Appointment Scheduling for advisors, brokers, and wealth managers.
- Document & KYC Verification Calls ensuring faster onboarding and accuracy.
- Payment & Billing Queries managed quickly and securely.
- We work with Salesforce, Zoho Finance, QuickBooks, and HubSpot.
- 24/7 Booking & Reservation Support so guests can reach you any time.
- Guest Inquiry Handling & Local Assistance enhancing guest experience and satisfaction.
- Change & Cancellation Management to maintain efficiency and prevent lost revenue.
- Post-Stay Feedback & Review Requests to strengthen your online reputation.
- Group Booking & Event Coordination Assistance for smoother logistics.
- We work with Cloudbeds, Hotelogix, Expedia Partner Central, and Booking.com Extranet and more.
- Inbound Sales & Inquiry Handling ensuring no lead or test-drive request goes unanswered.
- Service Appointment Scheduling to keep workshops running efficiently.
- Customer Follow-Ups & Maintenance Reminders improving retention and repeat business.
- Lead Capture from Website or Campaigns for real-time engagement.
- Finance & Warranty Query Support enhancing customer trust and conversion rates.
- We work with DealerSocket, VinSolutions, AutoRaptor, and Elead CRM.
- Lead Qualification & Warm Transfers to connect only high-quality prospects with your sales team.
- Campaign Response Handling ensuring every lead from ads, emails, or forms is followed up instantly.
- Appointment Setting & Demo Scheduling to fill your sales calendar efficiently.
- CRM Updates & Lead Tracking maintaining clean data and accurate performance metrics.
- Follow-Up Calls & Feedback Collection to nurture leads and improve ROI.
- We work with HubSpot, Pipedrive, Salesforce, and GoHighLevel.
- Confidential Call Handling & Client Intake maintaining full discretion and accuracy.
- Appointment Scheduling for consultations and case meetings.
- Document Follow-Up & Deadline Reminders to keep clients and attorneys on track.
- After-Hours Answering to ensure urgent legal inquiries are never missed.
- Bilingual Receptionists (if needed) for better accessibility and client comfort.
- We work with Clio, MyCase, PracticePanther, and Lawcus.
Integrations
Seamless CRM & Business Tool Integrations
Our AI agents seamlessly integrate with over 1000 tools. With essential integrations with your CRM, helpdesk, communication tools, and several platforms via Zapier, maximize operational efficiency with one cohesive system.
Testimonials
Real Results, Real Voices
We were missing leads after hours. NexaDeck’s AI voice receptionist and BDC agents fixed that instantly. Calls are answered professionally, appointments are booked accurately, and our sales team only speaks to qualified leads now.
James Carter
Their real estate VAs handle follow-ups, lead qualification, and appointment booking flawlessly. It feels like having an in-house ISA team without the overhead. Our response time and conversion rates improved noticeably.
Sarah Mitchell
What impressed me most was their healthcare knowledge. The VAs understand medical workflows, eligibility checks, AR follow-ups, and claim handling. NexaDeck feels like a true extension of our clinic, not an outsourced vendor.
Dr. Andrew Wilson
Tenant inquiries, maintenance requests, and leasing questions are now handled efficiently. NexaDeck’s real estate and property management VAs reduced stress for our internal team and improved tenant satisfaction.
Laura Bennett
The AI chat handles repetitive questions, while human agents step in when needed. That balance helped us maintain excellent customer experience while controlling costs. Reporting and transparency are also very solid.
Ryan Collins
We use NexaDeck for appointment scheduling, eligibility verification, and front-desk overflow. Their HIPAA-compliant processes and trained medical staff give us confidence, especially during high patient volume.
Mark Henderson
Speed matters in real estate, and NexaDeck delivers. Their agents respond fast, qualify leads properly, and book appointments directly into our calendar. It’s helped our agents focus on closing instead of chasing leads.
Jessica Moore
FAQ
Frequently Asked Questions
Explore our frequently asked questions to learn more about NexaDeck’s features, integration, use-cases, capabilities, and more.
How quickly can I get started with live agent services?
Most businesses are operational within 24-48 hours. After your consultation, we configure your service, train agents on your business, and begin taking calls. Urgent implementations can be expedited same-day in many cases.
Can agents access my CRM and business tools?
Absolutely. Our agents integrate directly with your CRM, scheduling software, and business platforms, updating records in real-time and maintaining complete data consistency across your systems.
What if I need agents with specific industry expertise?
We provide industry-specialized agents trained in healthcare, legal, real estate, financial services, and other sectors. These agents understand industry terminology, compliance requirements, and best practices specific to your field.
Is there a minimum commitment or contract?
No long-term contracts required. Our services operate on a month-to-month basis with no cancellation fees, giving you complete flexibility to scale up or down as your needs change.
How do you ensure quality and consistency?
We implement rigorous quality assurance including call monitoring, performance reviews, customer satisfaction tracking, ongoing training, and regular feedback sessions. You receive monthly performance reports with detailed metrics.
Can I customize call scripts and protocols?
Yes, completely. We work with you to create custom scripts, call flows, escalation protocols, and procedures that perfectly match your business requirements and brand standards.
What happens during the free trial?
Your 7-day free trial includes full access to our live agent services with no credit card required. Experience real calls handled by professional agents, review performance, and evaluate fit before any commitment.
Do you offer bilingual support?
Yes, we provide English and Spanish-speaking agents trained in professional business communication and cultural sensitivity for diverse customer bases.
How does pricing work for the pay-per-minute model?
You’re billed only for actual talk time at competitive rates starting at $1.50/minute, with billing in 30-second increments after the first minute. No monthly minimums, setup fees, or hidden charges.
What's included with dedicated hourly agents?
Dedicated agents become intimately familiar with your business, provide consistent service, receive priority scheduling, work within your systems, and deliver weekly performance reports. Rates start at $8/hour depending on specialization.
Can I combine AI agents with live agents?
Absolutely! Many businesses use our AI agents for routine tasks and overflow, while live agents handle complex situations, high-value interactions, or industry-specific requirements—creating the optimal hybrid solution.