Smarter Call Handling with AI IVR - Faster, More Accurate, Always Available
No more waiting on hold. Insighto’s AI IVR ensures every call is answered instantly, directs customers to the right department while handling routine inquires – ensuring a seamless, human-like experience while freeing you to focus on more complex issues.
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Why Business Needs AI IVR Services
Traditional IVR systems frustrate customers with rigid menus and long wait times. AI-powered IVR transforms this experience,ensuring every call is answered.
Use Cases
AI That Works for Your Industry
Healthcare & Telemedicine
- Automate appointment scheduling & reminders
- Provide prescription refill & lab results updates
- Route emergency calls to the rights department
Telecom & Customer Support
- Automate troubleshooting & common issue resolution
- Route calls to the right support tier based on urgency
- Provide real-time account & billing updates
E-commerce & Retail
- Handles order tracking & returns effortlessly
- Answer product inquiries & suggest recommendations
- Automate customer support for common FAQs
Banking & Finance
- Enable secure balance inquiries & transaction history
- Automate loan applications & eligibility checks
- Offer fraud alerts & dispute resolution
Home Services & Real Estate
- Qualify leads & schedule property viewings
- Provide instant property details & pricing information
- Manage maintenance & service appointment bookings
Hospitality & Travel
- Streamline hotel bookings & itinerary changes
- Provide real-time flight status & travel updates
- Manage check-in, checkout & customer queries
Integrations
Seamless CRM & Business Tool Integrations
Our AI agents seamlessly integrate with over 1000 tools. With essential integrations with your CRM, helpdesk, communication tools, and several platforms via Zapier, maximize operational efficiency with one cohesive system.
Why NexaDeck’s AI IVR Stand Out
AI IVR is more than just an automated voice system – it’s a smarter way to manage customer interactions.With NexaDeck you get an AI-powered IVR that understands, responds, and adapts to customer needs.
Testimonials
Real Results, Real Voices
We were missing leads after hours. NexaDeck’s AI voice receptionist and BDC agents fixed that instantly. Calls are answered professionally, appointments are booked accurately, and our sales team only speaks to qualified leads now.
James Carter
Their real estate VAs handle follow-ups, lead qualification, and appointment booking flawlessly. It feels like having an in-house ISA team without the overhead. Our response time and conversion rates improved noticeably.
Sarah Mitchell
What impressed me most was their healthcare knowledge. The VAs understand medical workflows, eligibility checks, AR follow-ups, and claim handling. NexaDeck feels like a true extension of our clinic, not an outsourced vendor.
Dr. Andrew Wilson
Tenant inquiries, maintenance requests, and leasing questions are now handled efficiently. NexaDeck’s real estate and property management VAs reduced stress for our internal team and improved tenant satisfaction.
Laura Bennett
The AI chat handles repetitive questions, while human agents step in when needed. That balance helped us maintain excellent customer experience while controlling costs. Reporting and transparency are also very solid.
Ryan Collins
We use NexaDeck for appointment scheduling, eligibility verification, and front-desk overflow. Their HIPAA-compliant processes and trained medical staff give us confidence, especially during high patient volume.
Mark Henderson
Speed matters in real estate, and NexaDeck delivers. Their agents respond fast, qualify leads properly, and book appointments directly into our calendar. It’s helped our agents focus on closing instead of chasing leads.
Jessica Moore
FAQ
Frequently Asked Questions
Explore our frequently asked questions to learn more about NexaDeck’s features, integration, use-cases, capabilities, and more.
What is AI IVR, and how does it work?
AI IVR (Interactive Voice Response) is an advanced call management system that uses AI technologies like Natural Language Processing (NLP) to interact with callers, understand their requests, and route them to the right department or provide automated responses.
How is AI IVR different from traditional IVR?
Unlike traditional IVR systems that rely on rigid menu-based selections (Press 1 for Sales, Press 2 for Support), AI IVR can understand spoken language, process complex queries, and provide human-like interactions without requiring callers to navigate long menus.
What industries can benefit from AI IVR?
AI IVR is useful for industries with high call volumes, including healthcare, banking, telecom, e-commerce, real estate, legal services, hospitality, and customer support centers.
Can AI IVR handle multiple languages?
Yes, AI IVR can support multilingual interactions, allowing businesses to assist customers in their preferred language for a seamless experience.
How does AI IVR improve customer experience?
AI IVR reduces wait times, provides instant responses, accurately routes calls, and personalized interactions based on caller history, leading to faster resolutions and higher customer satisfaction.
Can AI IVR integrate with my existing CRM or business systems?
Yes, AI IVR can integrate with CRM systems, databases, and customer support platforms to provide context-aware and data-driven interactions.
Is AI IVR secure for handling sensitive customer information?
Absolutely. AI IVR solutions follow strict security protocols, including encryption and compliance with industry standards (like GDPR, HIPAA, etc.), ensuring data protection.