Customer's expectations are changing — we level up the experience.
CREATE EXPERIENCE BEYOND EXPECTATION
We bring the people, the skills, the empathy, and the framework to drive up brand loyalty.
Whatever channel your customers are on, we meet them there.
We maintain a powerful connection between your customer and you…so that you can concentrate on growth.
CONNECT WITH CUSTOMERS WHERE THEY ARE
- Inbound Call Center
- Outbound Call Center
- Technical Support
- Appointment Settings
- Live Chat
- Email Support
- In-App Support
Inbound & Outbound Call Center
Our inbound and outbound call center teams are custom built to help your existing team evolve. We invest in people and culture to better serve you and the custom teams we build for you. Our technology-enabled, empowered, and engaged teams deliver enhanced global customer engagement and experience.
Live Chat
Our chat support teams allow your customers to engage with you any time, from any device to resolve any issues. Our custom teams drive higher customer satisfaction, deliver significant cost savings, provide business continuity, and assist live agents to improve the customer experience.
In App Support
With a strong focus on digital transformation, not only start-ups but legacy businesses are also moving to mobile-first experience for users. During this transition, resolving technical issues pertaining to device, network, and app are critical to successful app penetration thereby achieving business goals. NexaDeck helps both sides of the spectrum in large scale app support at a cost viable to business.
Technical Support
Our technical support teams enhance customer experience with a focus on first pass resolution to any technical problem. Our custom teams support businesses and consumers according to client service level agreements and security requirements
Email Support
Our email support teams establish good communication with customers focused on building trust. Our custom teams are trained in effective written communication to enable an enhanced customer experience.
Appointment Settings
Reduce staffing costs and increase your productivity, quality, and revenue. Our outbound appointment setting services are designed to help your business get more done so you can focus on your core tasks
“Nexadeck team has been extremely instrumental in scaling up our operation. We could not have achieved all of this without their significant help. Their team is very professional, efficient, and well-trained. Enshored feels like an extension of our team and now we cannot live without them.”
Ready ?
To take off?
Let’s talk about how you can give your customers a great Customer Experience.